Terms of Service

Version 1.0 — March 2026

These Terms of Service (“Terms”) govern your access to and use of Groove Guru, a collector market intelligence platform operated by Cyrazz Digital Solutions (hereinafter “GrooveGuru”, “we”, “us”, or “our”). By creating an account or using the platform, you agree to be bound by these Terms. GrooveGuru is registered with the Dutch Chamber of Commerce (KVK) under number 42001435, with its registered office in Apeldoorn, the Netherlands.

1. Definitions

“Platform” means the GrooveGuru website, application, tools, and related services accessible at grooveguru.nl.
“User”, “you”, or “your” means any individual accessing the Platform, whether as a free or paying subscriber.
“Consumer” means a User acting for purposes outside of their trade, business, or profession, as defined under Dutch and EU consumer law.
“Subscription” means a paid recurring access plan to the Platform (e.g. Observer, Collector, Professional).
“Content” means any data, results, reports, or outputs generated by or displayed on the Platform.

2. Account Registration

2.1 Eligibility

You must be at least 18 years of age to register an account and use the Platform. By registering, you confirm that you meet this requirement.

2.2 Account information

You agree to provide accurate, complete, and current information during registration and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

2.3 Account security

You must notify us immediately at support@grooveguru.nl if you become aware of any unauthorised use of your account or any breach of security. We are not liable for any loss or damage arising from unauthorised access due to your failure to safeguard your credentials.

3. Subscriptions and Payments

3.1 Plans

GrooveGuru offers multiple subscription tiers (such as Observer, Collector, and Professional). The features included in each plan, current pricing, and billing cycles are described on our pricing page and may be updated from time to time.

3.2 Billing

Subscriptions are billed on a recurring basis (monthly or annually, as selected) via our payment processor Stripe. Your payment method will be charged automatically at the start of each billing period. All prices are in Euros. GrooveGuru applies the VAT exemption for small enterprises (KOR) under Dutch and EU law. No VAT is charged.

3.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time via your account settings. Cancellation takes effect at the end of the current billing period; no partial-period refunds are issued for monthly subscriptions.

3.4 Price changes

We may change subscription prices with at least 30 days written notice by email. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

4. Right of Withdrawal (Consumer Users)

Important notice for Consumers: Please read this section carefully before completing your purchase. It concerns your statutory right to cancel your order.

4.1 Statutory right of withdrawal

If you are a Consumer, you ordinarily have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with Article 6:230o of the Dutch Civil Code (BW) and Directive 2011/83/EU on consumer rights.

4.2 Waiver of the right of withdrawal upon immediate service start

Because GrooveGuru is a digital service that begins delivery immediately upon payment, we ask you — at the time of checkout — to expressly request that the service commences immediately and to acknowledge that you thereby waive your 14-day right of withdrawal once performance has begun. This waiver is valid only if:

you have provided your express consent by ticking the relevant checkbox at checkout;
you have been clearly informed of the consequences before giving consent; and
we have confirmed your request in the order confirmation email.

Legal basis: Art. 16(m) Consumer Rights Directive 2011/83/EU and Art. 6:230p(f)(3) Dutch Civil Code — the right of withdrawal expires for fully performed digital services where the consumer has expressly requested immediate performance and acknowledged the loss of the right.

4.3 If you have not waived your right of withdrawal

If, for any reason, the waiver conditions described in clause 4.2 were not met at checkout, your 14-day withdrawal period begins on the day your order is confirmed. To exercise your right of withdrawal, submit a clear written statement (e.g. via our contact page or by email to info@grooveguru.nl with the subject “Right of withdrawal”) within 14 days. We will confirm receipt without delay. Upon valid withdrawal, we will refund all payments received from you within 14 days of receiving your withdrawal notice, using the same payment method used for the original transaction.

4.4 Model withdrawal form

You may use the following model form (not mandatory):

To: Cyrazz Digital Solutions, support@grooveguru.nl (subject: “Right of withdrawal”)

I hereby notify you that I withdraw from my contract for the following service: [describe subscription].

Order date: ___________ | Name: ___________ | Email: ___________

Signature (if submitting by post): ___________

5. Acceptable Use

5.1 Permitted use

You may use the Platform solely for lawful purposes and in accordance with these Terms. The Platform is intended for personal, non-commercial research and collector market intelligence.

5.2 Prohibited conduct

You must not:

use the Platform to scrape, copy, or redistribute data or Content at scale without our written consent;
attempt to reverse-engineer, decompile, or extract the source code of any part of the Platform;
use automated tools, bots, or scrapers to access the Platform beyond what our API explicitly permits;
share, sell, or sublicense your account or access credentials;
use the Platform in a way that infringes intellectual property rights of third parties;
upload or transmit malware, viruses, or any other harmful code;
engage in any conduct that disrupts or overloads our infrastructure.

Violation of these rules may result in immediate suspension or termination of your account without refund.

6. Intellectual Property

All content on the Platform — including tool outputs, algorithms, UI design, text, graphics, and branding — is owned by or licensed to Cyrazz Digital Solutions and is protected by Dutch and international copyright law. You retain ownership of any data or information you input into the Platform. By using the Platform, you grant us a limited, non-exclusive licence to process your inputs solely to deliver the service. You may not reproduce, modify, distribute, or create derivative works from any part of the Platform or its Content without our prior written permission.

7. Privacy and Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR / AVG) and our Privacy Policy. By using the Platform, you confirm that you have read and understood our Privacy Policy. We collect and process only the data necessary to deliver the service, handle payments, and comply with legal obligations. Our servers are located within the European Economic Area.

8. Availability and Service Level

We aim to keep the Platform available 24/7 but do not guarantee uninterrupted access. Scheduled maintenance, security updates, or events beyond our control may cause temporary interruptions. We will endeavour to give advance notice of planned downtime where reasonably possible. We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time. We will give reasonable notice of significant changes that affect paid subscribers.

9. Disclaimer and Limitation of Liability

9.1 Information only

The Content generated by GrooveGuru is provided for informational and research purposes only. It does not constitute financial, legal, or investment advice. You are solely responsible for any decisions made based on information obtained from the Platform.

9.2 Limitation of liability

To the maximum extent permitted by applicable law, GrooveGuru and Cyrazz Digital Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Platform. Our total liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the amount paid by you to us in the 12 months preceding the claim.

9.3 Consumer rights not affected

Nothing in this section limits or excludes any rights you have as a Consumer under mandatory applicable law that cannot be excluded by contract, including rights under Dutch consumer protection legislation.

10. Termination

You may cancel your subscription at any time via your account settings. Your access will continue until the end of your current paid billing period. We may suspend or terminate your account with immediate effect if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law. In the event of termination by us without cause, we will refund any prepaid amounts for unused subscription periods.

11. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email and/or by displaying a prominent notice on the Platform at least 30 days before the changes take effect for existing subscribers. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you may cancel your subscription before the changes take effect.

12. Complaints Procedure (Klachtenprocedure)

We take complaints seriously. If you are not satisfied with our service, we encourage you to contact us first so we can resolve your concern quickly and fairly.

12.1 How to submit a complaint

You can submit a complaint through any of the following channels:

Contact form: grooveguru.nl/contact (preferred — fastest response)
Email: support@grooveguru.nl — please include your account email, a description of the issue, and any relevant order or transaction details.

12.2 Handling time

We will acknowledge receipt of your complaint within 2 business days. We aim to provide a substantive response and proposed resolution within 14 calendar days. If your complaint requires more time to investigate, we will inform you of the reason for the delay and the expected resolution date.

12.3 External dispute resolution

If we are unable to resolve your complaint to your satisfaction, and you are a Consumer established in the European Union, you have the right to submit your dispute to the EU Consumer Redress platform. You may also contact the Dutch Consumers Association (Consumentenbond) or your national consumer authority for independent advice.

12.4 Dutch court jurisdiction

Notwithstanding clause 13 below, Consumer Users always retain the right to bring proceedings before the competent court in their place of residence under mandatory applicable consumer law.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or in connection with these Terms that cannot be resolved through our complaints procedure shall be submitted to the exclusive jurisdiction of the competent court in Gelderland, the Netherlands. For Consumer Users, this does not affect any mandatory rights you may have under the consumer protection laws of your country of residence.

14. Contact Information

For any questions about these Terms, your subscription, or your rights, please contact us:

GrooveGuru / Cyrazz Digital Solutions

KVK: 42001435 | Apeldoorn, the Netherlands

Email: support@grooveguru.nl

Contact form: grooveguru.nl/contact

Version 1.0 — March 2026 — These Terms apply to all GrooveGuru accounts created or renewed from the date of publication.